Bio-One of Huntsville decontamination and biohazard cleaning services

Privacy Policy

This Privacy Policy governs the manner in which Southern Family Holdings LLC dba Bio-One of Huntsville, Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.www.bioonehuntsville.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Southern Family Holdings LLC dba Bio-One of Huntsville, Inc..

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Southern Family Holdings LLC dba Bio-One of Huntsville, Inc. collects and uses Users personal information for the following purposes:

  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to this privacy policy

Southern Family Holdings LLC dba Bio-One of Huntsville, Inc. has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Data Handling – Texting and SMS

We value your privacy, and the privacy of data transmitted via text message or SMS. Our policy is to assure confidentiality and security in such data, and we do not share SMS data outside of our company or its affiliates, except where required by law or as necessary to provide the services requested by you as our client.

All data we receive from you via SMS or text message is used exclusively for the purpose of delivering our services, delivering enhanced user experiences, and improving our ability to deliver such services. We do not sell or deliver SMS data to third parties for marketing purposes, or for any purpose not related to the uses described above, without your express consent. No mobile information will be shared with third parties for marketing or promotional purposes. Information that we share with contractors who perform support services, such as customer service or subcontracting will be permitted.

By providing us with your telephone number for SMS services or communications, you agree to receive updates regarding your service, including appointment confirmations, quotes for services, invoices, and other related communications. You will receive messages as often as needed.

You can opt out or cancel the SMS communications at any time by texting “STOP” to the shortcode. Upon receiving such a message, we will confirm your desire to unsubscribe via a reply SMS. Following that confirmation (which we will endeavor to complete within 10 business days), you will no longer receive SMS messages from us. To resume, you may sign up or enroll in the same manner as you did initially and we will commence services again on the current terms.

Should you encounter difficulties or require assistance from our team in connection with any SMS communications, reply “HELP” to request that help and we will respond via SMS or otherwise contact you.

All SMS communications to which you enroll or subscribe are subject to your agreement with your mobile carrier at standard data and messaging rates. For questions regarding your data or messaging plan, you may contact your carrier. Neither we nor your carrier are liable for delays in message delivery or failure to successfully send or receive any message.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Southern Family Holdings LLC dba Bio-One of Huntsville, Inc.

www.bioonehuntsville.com

4800 Whitesburg Drive, Suite 30-282, Huntsville AL, 35802

256-677-6111

info@bioonehuntsville.com